SHIPPING AND RETURN POLICY

SHIPPING

What are the shipping fees ?

The delivery costs depend on the delivery address and are calculated according to the postal code at the final stage of the order. Deliveries to Canada and the United States for orders over $ 150 (plus taxes) are free.
When customs fees are required by the authorities of the buyer's country, these fees are the responsibility of the buyer. The buyer is responsible for inquiring with the authorities of his country before placing his order.

What is the delivery delay ?

The printing of your murals and decorative window films currently takes 5 to 7 working days. The delivery time is then 2 to 7 working days for shipments to Canada and 6 to 12 days for a shipment to the United States. Faster delivery services are offered at the final stage of the order.
Please note that processing packages at customs may take a few additional days. Décor Imprimé is not responsible for delays caused by customs clearance or by any problem related to the delivery service.

Can we track a shipment?

After placing an order, you will receive a tracking number by email. You will be able to follow up on your order.
Where does Décor Imprimé deliver ?

At the moment, Décor Impimé offers a delivery service in Canada and the United States only.

EXCHANGES AND RETURNS

Are exchanges and returns accepted?

Décor Imprimé accepts returns ONLY if the products are defective. If your product has been damaged during transport or if it has a manufacturing defect, send us a photo of the defective product at info@decorimprime.com within 10 days of receiving the package. We will contact you to follow up. 
We do not exchange or refund products whose colors or dimensions are not suitable. To ensure the exact colors of the wallpaper, you can order samples. In addition, please carefully measure the surface to be covered before placing your order and add 2 '' extra across the width and height. 
We cannot be held responsible if the mural does not adhere due to improper preparation of the surface or if it has not been properly installed. Be sure to read the WALL and DECORATIVE WINDOW GLASS instructions before applying the mural.