Should I order a sample before buying a wall mural?

Yes, it's recommended. A sample lets you check the finish, texture and colours in your room's actual lighting before ordering the full size.

Do frosted window films still let light through?

Yes. They add privacy while still letting natural light through, which makes them practical for bathrooms, offices, glass doors and commercial spaces.

FAQ

Q: What type of wall can a mural or wallpaper be installed on?

The surface must be clean, smooth, dry, primed and painted for at least two weeks. Good wall preparation improves adhesion and the final result.

Décor Imprimé FAQ

Here are the answers to frequently asked questions about our murals, self-adhesive wallpapers, wall stickers, window films, samples, delivery, and installation.

Should I order a sample before a mural?

Yes, it is recommended. A sample allows you to validate the finish, texture, and colors in the real light of your room before ordering the full size.

What type of wall should a mural or wallpaper be installed on?

The surface must be clean, smooth, dry, primed, and painted for at least two weeks. Good wall preparation helps adhesion and improves the final result.

Do frosted films let light through?

Yes. They add privacy while allowing natural light to pass through, making them practical for bathrooms, offices, glass doors, and commercial spaces.

Where to start?

Useful links: murals and wallpapers · samples · frosted films · installation guides

Delivery

Is delivery free?

Delivery is free for orders of CAD $120.00 or more (excluding taxes) in Canada and the United States only.

For orders of CAD $119.99 or less (excluding taxes) in Canada and the United States, a delivery fee of CAD $12.00 applies.

For international orders, delivery fees depend on the delivery address and are calculated based on the postal code at the final stage of the order.

Where do you deliver and what are the delivery times?

The times indicated at checkout include the production time of 3 to 7 business days + the delivery time of 2 to 5 business days in Canada, 4 to 8 business days in the United States, and up to 32 business days internationally.

Please refer to our Shipping Policy for information on customs fees and delays, and for all other details regarding delivery and pickup.

What are the sample delivery times?

In addition to the normal production time of 3 to 7 business days.

Sample delivery times (CAN and U.S. only) are:

Standard - with tracking number

Delivery time is then 2 to 5 business days.

For a total lead time of 5 to 12 business days after payment of your order.

How can I track my package?

Once printing is complete, your order is packaged and your parcel's tracking number is sent to you by email. You can then track your parcel on the carrier's website.

Where do you deliver?

Décor Imprimé currently ships to Canada, the United States, and France.

For other countries, delivery times and costs may be higher, but delivery is still possible. Consult our shipping costs and times for more details.

Is it possible to arrange a free pickup?

You can pick up your order for free at Décor Imprimé's offices in Blainville from Monday to Thursday, 8:30 a.m. to 4:30 p.m.

Select "Pick up" under the delivery options at checkout.

Ready within 3 to 7 business days. We will send you an email to notify you.

Exchange and refund

Are exchanges and returns accepted?

Décor Imprimé accepts returns for the following two (2) situations only:

To exchange for another item (only possible for wall decals and canvas prints). Refer to the Exchange section of the Exchange and Refund Policy.
To receive a refund (or replacement) in the event that your item is damaged during shipping or has a manufacturing defect. Refer to the Refund (or replacement) section of the Exchange and Refund Policy.

Send us a photo of the defective product at info@decorimprime.com within 7 days of receiving the package. We will contact you to follow up.

Can I return or get a refund for my order if I have already installed the product?

No, it is your responsibility to inspect the quality of the item before use/installation. Damaged or defective items can easily be detected before installation.

Read the installation instructions, watch the video, and call us if you have any questions, concerns, or doubts before or during installation. Afterward, it will be too late.

Product Information

How many rolls do I need?

You do not need to calculate the number of rolls to order. All our wallpapers, murals, backsplashes, and window films are PRINTED TO MEASURE ACCORDING TO YOUR OWN DIMENSIONS (width in inches X height in inches). You just need to enter your measurements in the appropriate fields on the product page you wish to order.

Installation

Can I install it myself?

Yes, absolutely! You can visit the Instructions tab in the menu to consult our installation guides and watch our explanatory video. Thanks to our repositionable adhesive vinyl, installing your mural, wallpaper, backsplash, and film will be quick and easy. No water or glue needed. Simply prepare your surface well and read the installation guide provided with your order. The rolls are a maximum of 26 inches wide to facilitate installation. However, assistance from a second person is recommended. The advantage of self-adhesive vinyl is that it is repositionable, meaning you can stick and unstick it during installation without damaging your surface or your mural. The vinyl's adhesion activates after a few hours for a durable installation. TO BENEFIT FROM OUR INSTALLATION SERVICE, PLEASE SEND US A REQUEST BY EMAIL OR PHONE: info@decorimprime.com / (877) 547-8480

Do I need glue or water to install my wallpaper?

It depends on the material chosen.

Self-adhesive (Smooth, Textured): installed without glue or water — peel & stick vinyl.

Traditional wallpaper (Fibrous, Satin, Commercial): not pre-pasted — a non-woven wallpaper adhesive is applied to the wall before installation.

Do your murals/wallpapers cover imperfections?

Yes and no. The vinyl used is 0.15 mm thick, so it only covers minor imperfections. Screw holes, paint runs, and sanding marks will not be hidden. The textured finish is slightly thicker than the smooth finish, so it will cover imperfections a little more.

Can I install a mural/wallpaper on a mirror?

Yes. Our self-adhesive vinyl, regardless of the finish, can be easily installed on a mirror surface. Applying a wall mural/wallpaper to a mirror will completely cover it. You can also apply a colored or frosted semi-transparent film to your mirror for a less opaque effect.

Can your products be installed in a bathroom?

Yes. Our murals, wallpapers and stickers are made of moisture-resistant adhesive vinyl. The vinyl will not peel off even if the room is humid.

Can I install your vinyl on ceramic tiles?

We do not recommend installing our vinyl over ceramic tiles, as it will not hide the grout lines between the tiles. Furthermore, these grout lines could affect the vinyl's adhesion.

Service & pricing

What are your custom creation rates?

We invite you to consult the Custom Projects tab in the menu for more details. Custom rates vary depending on the scope of your project. There are no limits for our Graphic Studio, but we need a description of your project before sharing our rates and providing you with a quote.

Collaboration

I am an interior designer, do you offer an affiliate program?

Yes. You can visit the Designer tab in the menu to learn about all the benefits of our affiliate program for design and architecture industry professionals. You can also register by completing the application there. You will receive a designer discount code once your application is complete.

I would like to collaborate with Décor Imprimé, how can I do that?

We invite you to contact us by email (info@decorimprime.com) or phone ((877) 547-8480) to discuss your partnership intentions. Several collaborations are possible: Become a Distributor, Join the Designer Program, Become a Collaborating Artist, or a Content Creator/Influencer. You can find the links in the footer of the website.